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This website is operated by Kathleens Lodge Care Homes.

Please read this notice carefully as it explains how KLCH uses the personal information that you provide to us during any method of contact (for example, by email, phone, online forms and by using any of our services)

If you have any questions about this, please contact our Data Protection Officer


What we process

We process personal data about enquirers, residents and individuals we support before, during and after their contact with us to support our business interests, which include:

• Providing services to our enquirers, residents and individuals we support recording what services we have provided;
• Managing the health, welfare, safety and security of our residents and individuals we support;
• Handling enquiries, complaints and investigations;
• Monitoring and improving the quality of our services;
• Researching and understanding market needs to improve our marketing effectiveness;
• Working with our partners such as recruiting sites and providers to improve the quality of their services.

We also process personal data about job applicants, current and former employees, service providers, and other groups of individuals in the course of our business operations, and this data is subject to our internal privacy policies.

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